Essentials of Aggression Management Pre-Training Exam This field is hidden when viewing the formInstructor IDThis field is hidden when viewing the formInstructor Notification Email Student Name(Required)Email(Required) 1. When dealing with an aggressive individual, the more staff available to respond, the better and safer it is for the staff.(Required) A) True B) False 2. All of the following are characteristics of the potentially violent persons, except:(Required) A) A History of Violence B) A History of Theft C) Elevated Frustration Levels D) Impaired Neurological Functions 3. Alcohol abuse, substance abuse, and chemical dependency are all conditions that may increase the likelihood of violent behavior in an individual.(Required) A) True B) False 4. To help with stressful situations and employee burnout, employees are encouraged to keep their “faces” separate. The two types of faces are.(Required) A) Happy Face / Sad Face B) Professional Face / Personal Face C) Business Face / Home Face. D) Work Face / Weekend Face 5. To increase safety and lessen the chances of being injured, employees should.(Required) A) Limit physical intervention B) Use an adequate number of staff C) Provide Training to all employees D) All of the Above 6. What are the four elements of building a positive rapport with a patient?(Required) A) Utilize AIDET, Personal Value, Trust, and Consistency B) Personal Value, Professional Face, Smile, and Ask Questions C) Trust, Personal Value, Respect, and Honesty D) Trust, Respect, Patient Value, and Options 7. When a person becomes Verbally Hostile their actions are a type of workplace violence?(Required) A) True B) False 8. When a person is calm, it is best to give them orders to prevent them from moving higher up on the continuum(Required) A) True B) False 9. When a person is Verbally Threatening, their anger will be:(Required) A) Directed B) Non-directed C) Difficult to understand D) Unfocused 10. When a person is Verbally Agitated, one technique for de-escalating the person is to use(Required) A) Active Listening and allowing the person to vent B) Interrupt the person and give orders to the person C) Quote hospital policy D) None of the above 11. When dealing with a person who is Verbally Hostile, the personal distance between you and the other person should be minimized to be able to assert physical control if the need arises.(Required) A) True B) False 12. Typically, people vent their anger at the same pace.(Required) A) True B) False 13. Many healthcare professionals often corner a person without realizing they are doing so, and as a result, the person becomes aggressive. The four common types of cornering mistakes made are:(Required) A) Contact, angular, psychological, and exit B) Communication, angular, psychological, and exit C) Communication, asserted, psychological, and exit D) Contact, asserted, personal, and emergency 14. When dealing with a Verbally Threatening person, eye contact is critical. To maintain eye contact, you should:(Required) A) Follow their eyes in an attempt to anticipate their next move B) Stay locked into their stare, thus demonstrating confidence in yourself C) Avoid any type of eye contact, instead, focus on other body parts to not be distracted D) None of the above 15. When a person becomes physically violent with a healthcare professional, any force used against the aggressor is considered justifiable.(Required) A) True B) False 16. Non-verbal clue/s of pending violence or escalating behaviors may include:(Required) A) Twitching of facial muscles B) Tightening of small and large muscle groups C) Darting eye movements D) All of the above 17. When an aggressor begins to raise his or her voice at you, you should:(Required) A) Raise your voice, to show that you aren’t afraid or intimidated B) Lower yours, to create an imbalance of volume in the room C) End the discussion and leave D) Turn the leadership over to someone else in an attempt to restore calm 18. Whenever possible, you should try to position yourself on the aggressors _________ side.(Required) A) Strong B) Weak 19. When attempting to de-escalate an individual, a ____ person team is considered effective, and a ____ person team for physical intervention.(Required) A) 3,4 B) 3,6 C) 4,5 D) 4,6 20. A show of force is essential to a successful outcome.(Required) A) True B) False 21. If a physical intervention becomes necessary, the first thing to be considered afterward is:(Required) A) Completion of an Incident Report for risk management purposes. B) Call the police or security C) Get immediate medical attention for anyone injured or shaken up, including the aggressor D) Call housekeeping or maintenance to clean up any messes or repair damages 22. Which of the following statements regarding the use of restraint devices is true?(Required) A) Restraints are used to punish patients B) Restraints are used for staff convenience C) Restraints are used to minimize the risk of injury to the patient and staff D) None of the above 23. The reasonable person standard, as it pertains to healthcare, states:(Required) A) Healthcare providers must use a level of care that would be considered reasonable for another healthcare provider with similar skills, training, and experience B) Healthcare providers are under stress and therefore should not be subject to the reasonable person's standard C) Healthcare workers are exempt from the reasonable person standard under the Good Samaritan law D) None of the above 24. If you are involved in a violent incident, it is best to keep your feelings to yourself so you don’t bother your employer.(Required) A) True B) False 25. Patient Control involves tactics to maximize patient management while minimizing injury to patients and other providers(Required) A) True B) False
